Refund Policy

Refund Policy

Refund & Exchange Policy

Flying Cart is committed to ensuring customer satisfaction, which is why we offer an exchange policy. If you are not satisfied with your purchase and wish to exchange it for another product, simply contact us within 7 days on our email (Support@flyingcart.pk) or (flyingcart.pk@gmail.com). We will facilitate a replacement, making the process as easy as possible. Please note that any product you wish to exchange must be in the same original condition as when you received it, and you must have the receipt of the original purchase. After 7 days from the purchase date, the exchange policy will no longer be active.

Flying Cart strictly adheres to a “NO REFUND POLICY.” Therefore, the option of “MONEY BACK” is “NOT AVAILABLE.” To exchange a product, the customer must send it back to Flying Cart. After receiving and verifying the product, we will process an exchange.

 

Damage Stuff

You will have to return the product(s) if you get any defect, wrong colors, or wrong size. You can give your complaint within (7) days after acquiring your parcel. Through the email on support@flyingcart.pk or flyingcart.pk@gmail.com you are accessible to claim that you received a damaged or wrong product. So at Flying Cart, you will receive the actual product in same pricing.

 

Important Notice for Cash on Delivery Orders

To ensure a smooth shopping experience and reduce order cancellations, Flying Cart has updated its Cash on Delivery (COD) policy:

For all COD orders exceeding PKR 7,000, customers are required to make a minimum advance deposit of PKR 1,500 to confirm the order.

Why the Advance Deposit?

  • High-value orders involve higher logistics costs and risk.

  • The deposit helps us reserve your items and prioritize your shipment.

How to Make the Deposit:

  1. Deposit Amount: PKR 1,500

  2. Account Details: Bank: HBL  Account Title: FLYING CART,  Account Number: 53697000085755, IBAN: PK30HABB0053697000085755 

  3. Proof of Payment: Send a screenshot or receipt via WhatsApp or email.

Once your payment is received, your order will be confirmed and processed immediately. The remaining balance will be payable at the time of delivery.

Thank you for your understanding and cooperation!
Flying Cart Team